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Design Research at the Design Academy
Design Academy STBY was asked by the Design Academy in Eindhoven to prepare and facilitate a workshop on Design Research. There are several excellent examples of work in this area within the Design...
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Support services for independent living
Workshop Woonservice Gemeente Geldrop-Mierlo For a consortium of organisations in the South of the Netherlands (primary health care, housing associations and local government) STBY and Waag Society...
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Follow-up study for T-Mobile
Following on a previous study for T-Mobile in April, we worked with the client team again in June to test the ideas for new mobile internet services that were developed in response to the results of...
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Urban Creatives: young and switched on
For Bigga Fish and BANG Radio we set up and managed a youth study in London with an experimental approach. We first trained and coached a panel of 5 young researchers in conducting interviews with...
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User-led service opportunities for Sony
In close collaboration with Radarstation, STBY conducted a qualitative consumer research for Sony, exploring opportunities for new service concepts beyond their traditional market. The client team...
View ArticlePlease play the building
This Sunday we were at the Roundhouse in Camden to explore David Byrne’s installation Playing the Building. In a totally empty central hall a small organ stands in the middle, with its guts ripped out....
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Man + Humanity Masters of Design Eindhoven
Over the past academic year Bas has been tutoring at the Design Academy in Eindhoven for his second year at the Man + Humanity course. This July all ten of his students graduated with each an...
View ArticleLaunch AMSI – Amsterdam Centre for Service Innovation
On 3 September an ambitious new centre for Service Innovation was launched in Amsterdam. The key focus of AMSI is education and research on management of service innovations. Various speakers during...
View ArticleService Design workshop in Cambridge
Geke participated in a workshop on Service Design at the HCI2009 conference in Cambridge. The participants had a wide range of backgrounds (service systems, service design, services marketing) which...
View ArticleService Design Reading Circle
On Tuesday 8 September the Service Design Reading Circle will get together again after a short summer break. This time we will discuss blogs related to Service Design. Everyone is free to suggest the...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
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EPIC 2008 day 1
Some of the paper presentations in the morning session of the conference were a bit disappointing. Despite the good stories they had about the people and practices that were the topic of their...
View ArticleEPIC 2008 morning day 2, on video
During the EPIC conference I attended several presentations on using video in the field. Jonathan Bean, an architect, did research on ‘hygge’ in Danish homes. Hygge is something beyond cosy and...
View ArticleEPIC company visits in Copenhagen
I visited Anthropogerne.com and ReD during the EPIC company visits. There were a total of about 8 companies participating in this. Great to see Copenhagen has this many entrepreneurs in some sort of...
View ArticleThe future of anthropology in industry?
Two panel sessions during the EPIC 2008 conference in Copenhagen offered reflections on the positions we as ethnographers have in companies, as consultants or employees. How is our work seen and...
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Service design example
When we visited the offices of Stadsdeel Westerpark (one of the district councils in Amsterdam), we noticed a charming example of simple and effective service design. They have placed a pair of...
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Dutch Design Week 2008
During the Dutch Design Week this year I was fascinated by new ways to create partitions in spaces. I first saw this work by one of the students graduating from the Design Academy (I forgot your name,...
View ArticleEgmont Innovation Bootcamp
During a three-day workshop in Copenhagen for Egmont Publishers, we advised and trained 30 of their international Innovation Managers on how to use consumer research as input for their service...
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Touries touring around
Touries touring around on Segways When I was walking around the Java eiland area in Amsterdam, making photos in preparation for our workshop during the service design conference, I encountered this...
View ArticleEthnographic research in Service Design
Ethnography has become a valued tool in service design, even though the working conditions often do not allow for several months of field studies. During the international Service Design conference...
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